Returns & Refund
Making a return of items bought at Simple Perfections online shop is easy. Under the new Consumer Contracts Regulations you have a legal right to return or exchange your order within 7 working days after receiving the items. Simply request a returns merchandise authorization number (RMA) from us by contacting our Customer Service via e-mail email@example.com. Products are not exchangeable, unless agreed otherwise. Only returns are possible. Simple Perfections sells small-scale production, special design items and therefore can't guaranty that there is another same item to change your product with. Fashion and design products, which are often hand-made, created after the order and are never a mass product, therefore in order to secure the timeliness of the delivery, products are shipped from and must be returned directly to the Designer’s address (just in a special case could be that item(s) must be delivered directly to the Simple Perfections).
Receiving your RMA
To receive your RMA number, send e-mail to firstname.lastname@example.org letting us know why you would like to return your purchase. We will get back to you in 24-48 hours with the RMA number, which is valid for the next 7 working days within which you can send your unwanted item(s). If item must to be returned directly to the Designer’s address, this time of return could be extended till 14 days.
Receiving a refund
Your refund will be credited to the original purchaser's credit card in the 7 days after we will receive the product. Only price spent by the purchaser, while purchasing the product, will be refunded. Return costs are on Buyer’s expenses (except the cases of returning the faulty* product).
An RMA number should be requested within 7 working days of receiving your order. You should then return your item(s) within 7 (or 14) working days of receiving this number. Returns outside these timeframes may be accepted at the discretion of Simple Perfections and may only be refunded as a store credit.
Items should be returned new, unused, and with all Simple Perfections and designer garment tags still attached. Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer. Where provided, belts and any designer packaging such as authenticity cards, dust bags and leather tags should be included with your return. Please email our customer service to email@example.com if any of your purchases have been delivered without our tags. All items returned should have a Return Merchandise Authorization (RMA) number. Unidentified returns may be returned to the sender.
Shoes. All shoes must be tried on a carpeted surface until you are certain you are keeping them. Shoes should be returned unmarked and in their original, undamaged shoe box as this is considered part of the product. Shoes that are returned without a box, in a damaged box or with marked soles may not be accepted, and may be sent back to the customer.
Lingerie & Swimwear. Briefs, swimming costumes and bikini bottoms should be tried on over underwear, without removing the protective adhesive strip. Returns may not be accepted if this strip has been removed or if items are soiled, and may be sent back to the customer.
Earrings. According to the new Consumer Contracts Regulations and set hygiene standards, we no longer can accept returns and exchanges of stud earrings. You should always check if a bought pair suits your style, by holding earrings next to your ear. Once tried – they cannot be returned.
Faulty goods. Goods are classified as faulty if they are received damaged. Please note that items that are damaged as a result of wear and tear are not considered to be faulty. Where possible, we will offer to repair faulty items. If you would like to exchange your item, please be aware that we can only replace it for the same product in the same size, subject to availability. You will receive a full refund if the item cannot be repaired or replaced. For all faulty items outside of our Returns Policy, please contact customer service at firstname.lastname@example.org
Colours. We have made every effort to display as accurately as possible the colours of our products that appear on Simple Perfections. However, as computer monitors vary, we cannot guarantee that your monitor's display of any colour will be completely accurate.
Custom-made (custom-made, customized, tailor-made) products are not a subject to any returns (faulty products excluded).
All items at our online shop are quality controlled and checked for any faults before they are dispatched to customers. Should you receive an item that is not in perfect condition please contact us immediately.
Please send all items you wish to return from an order in the same shipment to ensure your return is processed as quickly as possible.
Items should be returned in their original packaging to ensure they are adequately protected in transit. Shoe boxes should also be protected as they are considered part of the product, and your return may not be accepted if the box is damaged.
The cost of returning the products to the Simple perfections will be borne by the purchaser, except the cases of returning the faulty product;
You may return the goods by any secure means you prefer to use. We request that you contact our customer service at email@example.com in relation to such returns.