Delivery

 

Important information

Once you place and order, please make sure that the shipping address is correct as we're unable to redirect orders once they are on their way to you. We're using number of different delivery channels. Each item contains a detailed description indicating the order packaging, delivery time and method. So, before you place the order, to draw attention to the shipping conditions. Before we can dispatch your purchases, we may need to confirm your details with your card issuer. In case of any questions, once of Simple Perfections team member will contact you via e-mail or phone number provided to us.

Simple Perfections is doing everything what is in our power to give you the best experience in delivering our goods. However, due to unavoidable events, exceptional situations may arise. In any case please be well informed our with delivery conditions:

  • Delivery time varies upon the country of origin of the product;

  • Delivery time varies upon the type and specifics of the production of the product;

  • Delivery time may take slightly shorter or longer than stated in the product information;

  • The products purchased may arrive in separate parcels at different times due to the fact that it may be produced by different suppliers and sent out to you directly from their premises;

  • Delivery price and VAT could be incorporated into the final retail price of the product, but and couldn't.

We want to mark that we do ship our items to all countries in the world. Please note that we apply lower shipping charges for smaller jewellery items, depending on their weight. The lower postage cost will be automatically added to the total of your purchase at the Checkout page.

 

Insurance

We insure each purchase during the time it’s in transit and is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you.

If you have specified a recipient who isn’t you for delivery purposes (for example your order is a gift) then you accept that evidence of a signature by the recipient (or at that delivery address) is evidence of delivery and fulfilment by Simple Perfections and transfer of responsibility in the same way.

 

What are my shipping charges? When will it arrive?

Shipping is automatically calculated prior to submitting your payment information and depends from the destination country. Simply add items to your cart and proceed to the Checkout page where you will be shown the breakdown of your order and shipping cost.

You can see our charges, delivery timings and shipping companies in the template below. Different providers are using different delivery companies depending on the country from which the order will be sent.

Service type        Will be applied when the weight is              Delivery cost         Delivery time
POST.LT 0.5-1kg Up to 5-14 days
1-2kg Up to 5-14 days
2<kg 17£ Up to 5-14 days
DPD - 16£ Up to 5-7 days

Please note that many items purchased on our website are made once order is placed. After receiving your payment we will inform you how many days it will take a designer to produce the ordered item(s) or will it be shipped immediately.

Due to the extended holiday period your order may take a little longer to arrive. 
Some deliveries do require a signature. We use a range of different delivery services to make sure your parcel can get to you in good time.

Any times quoted for delivery are approximate only and Simple Perfections will not be liable for any delay in delivery of the products howsoever caused. If only part of your order is available, we will dispatch the items that are in stock and cancel the out of stock items. We will refund you back only for items that are not sent to you. Our customer service will send you a confirmation e-mail with a list of items that were dispatched to you.

 

Why are shipping restrictions applied to some items?

Due to international trading agreements and regulations, Simple Perfections must adhere to particular shipping restrictions. As a result, we are unable to send exotic skins outside of the EU, and orders containing jewellery cannot be dispatched to Russia and China. If you add a product to your shopping bag that we are unable to ship to your country, you will be informed about such restrictions via e-mail. Alternatively, you can change your shipping address to a different destination where these restrictions do not apply.

 

Do you offer same-day delivery?

We do not make the next day delivery due to the nature of our business (our stock is booked directly from designers and requires longer time to get to you). All deliveries will be made according to the carrier's standard procedures.

On occasions our standard delivery service may be recorded and as such require a signature. If a signature is required and no-one is able to sign for your delivery, or if it cannot be delivered to a neighbour or left in a safe place, it may be taken back to the carrier's depot, awaiting redelivery instructions or collection. When this happens a delivery company will issue a "Sorry we missed you" or "While you were out" card. You can then arrange for redelivery, or pick the item up in person.